Frequently asked questions
Answers to the most common questions about booking, check-in, apartment amenities and the surrounding area.
Booking and payment
How can I book?
Clicking "Book on Airbnb" on each apartment's listing takes you to the corresponding Airbnb page to complete your booking. You can also book directly by contacting Veronique at +39 380 182 4545 (phone/WhatsApp).
What is the cancellation policy?
For bookings made through Airbnb, the cancellation terms shown on the platform apply. For direct bookings, the terms — including any deposit and payment method — are agreed with Veronique at the time of booking.
Check-in and check-out
What time are check-in and check-out?
Check-in is from 3:00 PM, check-out by 10:00 AM. Different times can be arranged directly with Veronique.
What do I need to bring for check-in?
A valid ID is required for each guest, to be presented before check-in.
Is check-in in person or self-service?
Check-in is in person: Veronique welcomes you to hand over the keys and share some useful tips about Pedara and the surrounding area.
The apartments and amenities
How many guests can each apartment host?
Magma 104 hosts up to 2 guests (1 bedroom, 1 bed, 1 bathroom). Magma 102 hosts up to 3 guests (studio, 2 beds, 1 bathroom).
Is there parking?
Yes, free on-street parking, available for both apartments.
Is Wifi included?
Yes, in both apartments.
Is there air conditioning and heating?
Yes, in both apartments.
Are the apartments really independent?
Yes, each has its own entrance, amenities and features. However, they share the equipped outdoor courtyard, the patio/balcony and the garden, designed as common space for guests.
Are pets allowed?
Yes, the accommodation is pet-friendly — just let us know in advance.
Is smoking allowed?
Yes, but only in the common outdoor areas.
Is there a washing machine? Is the kitchenette equipped?
A washing machine is available in both apartments (a dryer is not included). The kitchenette is well equipped: fridge, microwave, induction hob, pots and pans, dishes and cutlery, kettle, toaster, dining table and coffee machine.
Is a travel cot available for infants?
Yes, a travel cot is available on request at Magma 104. Magma 102 does not have one.
The area and getting around
How far is Pedara's town centre?
300 metres from the main square, an easy walk away.
Are there supermarkets or restaurants nearby?
Yes: Pedara's town centre, just 300 metres on foot, has supermarkets, pharmacies, bars and several restaurants. We're always happy to suggest somewhere, too.
Do I need a car to get around?
Not for Pedara's town centre, which is walkable. For excursions (Etna, wineries, the Alcantara Gorges) a car is recommended; Taormina is also reachable by public transport, though a car remains the most convenient option.
How far is Etna, the Alcantara Gorges, Taormina and Catania?
Etna's trails are 20-40 minutes by car, the Alcantara Gorges about 40 minutes, Taormina about 30 minutes, and Catania's historic centre 20-25 minutes.
How far is Centro Cuore Morgagni?
5 minutes by car, about a 15-minute walk.
How do I get there from Catania airport?
By car (about 30 minutes) or with AST public transport (Azienda Siciliana Trasporti — check the updated timetable on the official website). Alternatively, a private transfer with driver can be arranged on request.
House rules and other information
Is there a minimum number of nights?
No, you can book even a single night. For stays longer than 30 days, please contact Veronique directly.
Is a cleaning service available during the stay?
It's not included, but can be requested for an extra fee by contacting Veronique.
Who can I contact if there are issues during my stay?
Veronique directly, at +39 380 182 4545 — Magma 610 is directly managed, there's no call centre.
Do you speak other languages besides Italian?
Yes, Italian, English and French.
Waste collection
How does waste collection work in Pedara?
Main rule: put the waste out the evening before collection day, between 8:00 pm and midnight (not in the morning, not before 8:00 pm). Door-to-door schedule (the day shown is the collection day): Monday organic; Tuesday paper and cardboard, organic; Wednesday leaves and grass (max 3 light bags), organic; Thursday, on alternate weeks, residual (non-recyclable) waste or plastic and aluminium; Friday glass, organic; Saturday plastic and aluminium, organic; Sunday no collection (nothing goes out on Saturday evening). Nappies, incontinence pads and sanitary pads: Monday, Wednesday, Thursday and Saturday, in a separate bag. Organic waste in biodegradable, compostable bags; plastic and aluminium and glass in a transparent bag; do not use black bags: non-compliant bags get a red sticker and are not collected. Bulky waste, WEEE and hard plastic: free home pick-up by booking on the toll-free number 800 596677 (Mon-Fri 9:00-13:00 and 14:30-18:30), at prenotaritiro@ecolandiasrl.it or on WhatsApp at 392 9319900. Municipal recycling centre in Via Teocrito: Monday to Saturday 8:00-12:00, Wednesday and Friday also 15:00-18:00. Expired medicines in the bins outside pharmacies, used batteries at shops, tobacconists, hardware stores and the Town Hall. For exact dates, public holidays and doubts about where something goes: K-TARIP app (iOS and Android) or toll-free number 800 596677.
Save with Direct Booking
A better rate guaranteed than Airbnb, plus discounts at selected local activities: get in touch directly, no middlemen.
Discover the benefitsWhat guests say
The inner courtyard and the warm welcome make the difference. We woke up to Etna right in front of us every morning.Guest review — Google Business Profile
